Pick Locker aka Pick Network is a wholly owned subsidiary of the Infocomm Media Development Authority of Singapore (IMDA) and a member of the Locker Alliance Network with a secure network of 1,000 over parcel lockers located all over Singapore heartlands, including HDB estates, community clubs and transport nodes. More details here.

We are so glad you asked!

1. Choose your Pick Locker here and enter your preferred collection point details in the "Order special instructions" free text box in Cart before Checkout.
2. Select the Pick Locker delivery option at Checkout.
3. As soon as it ships, we will email you a tracking link so that you can follow its journey.
4. Wait for 3 to 4 working days.
5. Once the parcel arrives at the Pick Locker, you will receive an email and SMS notification with a collection PIN and locker number.
6. Collect anytime within 3 calendar days to the locker and enter the code to retrieve your booty.

You can get more details here.

Easy just head over to www.picknetwork.com/pick-lockers and find one close to your office, MRT, or favourite bibble tea shop.

Locked tight like a K-drama plot twist. You’ll receive a unique PIN or QR code to access your locker so only you (or your trusted proxy) can collect your parcel.

You’ll get friendly nudges via SMS or email, reminding you that your parcel is patiently waiting. Just don’t ghost it for too long, or it might get returned after 3 calendar days.

Our team can help if you’re in a pinch!

We get it but once it’s locked and loaded into a Pick Locker, there’s no turning back. Our team can help if you’re in a pinch!

Oh yes! Pick Locker is like the underrated indie hit that everyone suddenly realises is genius with over 1000+ locations to choose from with no missed deliveries and the need to wait for deliveries at home. Just remember that you gotta be chill enough to wait 3 to 4 working days.

No, you do not have to pay any additional cost to collect your parcel at the Pick Locker.

No, you do not need to register for a Pick Locker account.

You can do so by sending the notification email, SMS, or Delivery Advice to the person designated to pick up your package from Pick Locker on your behalf. Please be aware that you will be solely responsible for providing the message details to a third party who is collecting in your name.

You may contact us with the missing details including your order number and order details.

As soon as it ships, we will email you a tracking link so you can follow its journey. When it's ready, you'll get a notification via email or SMS with a QR code or collection code, and you have three days to pick it up.

You can track the status of the shipment at www.picknetwork.com/track-parcel with the tracking ID provided and your mobile number.

This is normal as it will be delivered first to the sorting centre and maybe a few other Pick Locker before reaching the final Pick Locker. If you still have concerns you can reach out to us with your order details.

You can return your online purchase to any Pick Locker if you have a valid return label issued by us and subject to compliance to our Refund Policy. Simply pack the item you wish to return in a box and go to any Pick Locker. Place the shipping label (to be printed by yourself at home) onto the box and put inside the locker. A step by step instructions are provided at the locker screen. More details here.

Pick Locker do not have the option of printing the shipping labels at the locker unlike POPstation. Alternatively we can offer return via POPstation upon request.