
Frequently Asked Questions
General
Do you have a physical store?
We don’t. Our store lives entirely online (kind of like your secret stash of fun). That means total privacy, easy browsing, and discreet delivery straight to your door. No awkward checkout counters here.
How do I reach customer support? I need a little… assistance.
Need a hand? Or maybe just someone to talk dirty logistics with? Our support team is here to help with all your burning questions (about orders, shipping, products… not personal techniques but we admire the enthusiasm).
Slide into our inbox anytime via the Contact Us page. We aim to respond within 24 hours because we believe in prompt aftercare.
Whether it’s a lost package, a curious mind, or a product mystery, we’ve got your back (and your front). Don’t be shy; we’ve heard it all.
Can I buy offline? I like to keep things… hands on.
Ooh, going old school? We love someone who takes control.
While we don’t have a physical store where you can strut into, Singapore customers can still shop a little more privately by paying offline via PayNow / PayLah if you do not like any paper trail on your card statements.
Just choose the Manual Payment for PayNow / PayLah option at checkout, and we’ll send you the payment details in the order confirmation to complete your purchase. Once payment is confirmed, we’ll get your package prepped and ready for delivery; discreetly of course.
What are your payment methods? How can I seal the deal?
Ready to make it official? We’re flattered.
We accept a variety of safe and secure payment options to help you lock in your pleasure with confidence. Here’s how you can pay:
Credit/Debit Cards (Visa, MasterCard, etc.) – Classic, reliable, always gets the job done.
Shop Pay, Apple Pay, Google Pay – For those who like it fast and frictionless.
PayNow / PayLah (Singapore only) – Prefer to keep things a little more personal? Choose Manual Payment for PayNow / PayLah at checkout for a discreet transaction.
No matter how you like to pay, we make sure it’s smooth, secure, and as satisfying as the toys you’re about to receive.
Do you have any sales or promotions? My wallet’s feeling frisky.
We totally get it, everyone loves a good deal (almost as much as a good toy).
We do run juicy promotions and cheeky sales from time to time, but they’re often a little…exclusive. Want in on the fun? Subscribe to our newsletter and be the first to know when things get hot - think discounts, special drops, and secret offers we only whisper to our VIPs.
Trust us, your inbox is about to get very exciting.
Scroll down to the bottom of our site to sign up. No safe word required.
Why should I create an account?
Some pleasures are reserved for those who dare to get a little closer.
By creating an account, you'll slip into our inner circle where secret discounts await, and only a select few are invited to experience and review our newest toys for free (you just cover a small shipping cost).
We respect your privacy like it's sacred: your details stay safe, and your inbox stays blissfully free from spam.
You'll only hear from us when it matters with exclusive offers, discreet updates, and handpicked educational content tailored to your desires and interests.
Patience has its rewards. Desire has its privileges.
Ready to be chosen?
Why won't my promo code work?
Mmm... sometimes one code is all you get per session, darling.
Each order can only use one promo code, and some codes are a little picky. They might only apply to certain products, brands, or be a one time only treat.
If your code isn’t working, check the fine print... or better yet, join our email list. That’s where we share fresh promo codes and exclusive offers with our Inner Circle. No teasing, just pleasing.
How do I care for my sex toy?
Like any good lover, your toy deserves a little aftercare.
Clean it before and after every session with warm water and a gentle, toy safe cleanser (or mild soap if you’re in a pinch). And when you're done? Store them somewhere cool, clean, and private (we won’t judge your hiding spot).
Keep silicone toys away from silicone based lube; they don’t play nice together.
Good care results in long lasting pleasure. Trust us, your toy will thank you.
How do I choose the right sex toy for me?
Think of it like dating but better.
If you’re new to the game, start with something soft, simple, and beginner friendly. Want deep, rumbling vibes? Look for wand style toys or internal stimulators with power behind them. Craving kink? Oh, we’ve got options.
Still not sure? Don’t worry we’ve got your back (and your front).
Give us a shout! We’re always here to help you figure out what fits, feels right, and fulfills your fantasies. No shame, just pleasure.
How can I join your affiliate program (and get rewarded for sharing the pleasure)?
Want to make money while spreading the good vibes? We thought you’d never ask.
Join our affiliate program and earn sweet commissions every time someone buys through your link. Whether you're a pleasure positive creator, sex advocate, or just love our toys a little too much; you’re welcome here.
All we ask?
- You must be 21+ (no babies in the boudoir).
- Have a website, blog, or social media account where you share sultry things.
- Be open minded, respectful, and ready to represent a body positive, judgment free brand.
We provide the juicy links, and irresistible products while you bring the charm and the traffic.
Apply now and let's get into bed... financially speaking.
Is your site safe and secure?
Darling, we protect your secrets better than a locked toy chest.
Our site is fully encrypted with industry standard SSL technology (aka the digital equivalent of a safe word. Secure, trusted, and non
negotiable). Your personal information, payment details, and steamy shopping habits are safe with us.
Discretion is our kink. We don’t share your data, and we never kiss and tell.
So browse, click, and checkout with confidence. Your pleasure is private, and your privacy is our priority.
Billing / Shipping / Packing
Is your billing discreet? I don't want anything obvious in my statement.
Yes, we've got you covered. Your charge will show under a totally neutral name so only you will know what fun you've been shopping for. Your secret is safe with us.
Will my package be, you know ....... Obvious?
Not at all. We love surprises but only the fun kind. Your order ships in plain, boring packaging with no logos, no hints, and no judgment. Just a mysterious little box of pleasure, sealed tight and waiting to be unwrapped.
How can I track my order?
We know you’re excited and we don’t blame you!
Once your order ships, we’ll send you an email with all the juicy details, including a tracking link so you can follow your package on its journey to your doorstep.
If you don’t see the email, check your spam or junk folder. Sometimes our messages get a little shy. Still no luck? Just reach out to us through our contact page with your order details and we’ll be happy to help you find your order.
Below are some links to track the status of your orders with our last mile logistics partners.
POPStation / SingPost: https://www.singpost.com/track-items
Pick Locker: https://www.picknetwork.com/track-parcel
DHL: https://www.dhl.com/sg-en/home/tracking.html
Ninja Van: https://www.ninjavan.co/en-sg/
Can I do a self collection? I’m ready to grab it myself!
Oh, you like to take matters into your own hands? We love that energy.
While we don’t have a physical dungeon (ahem); we mean a store for walk in self collection, we’ve got a few spicy alternatives here for getting your hands on the goods.
Whichever you choose, satisfaction is only a few steps away.
Do you ship internationally?
Absolutely, we believe pleasure knows no borders!
We offer international shipping so you can enjoy our toys no matter where you are in the world. Just enter your address at checkout to see available shipping options and rates for your location. If your cart hits above SGD200.00 you get free shipping capped at SGD50.00. You only pay the shipping cost difference above SGD50.00.
All orders are shipped discreetly, because your privacy is just as important to us as your satisfaction.
If you have any questions about international delivery times or customs, feel free to reach out to our support team. We're happy to help.
How long does delivery take? I’m getting impatient…
Oh, we love a little urgency. Whether you’re planning ahead or having a “right now, please” kind of moment, we’ve got options to get your goodies to you fast (and discreetly, of course).
For more details see our shipping policy.
Can you ship using POPStation and how does it work?
Ah, yes we do! POPStation is our Beyoncé of delivery options: reliable, loved by many, and always on point.
POPStation (Pick Own Parcel Station) is a self service locker by SingPost, letting you collect your parcel anytime, day or night, like a true modern day ninja. No awkward postman encounters. No judgmental aunties at the mailbox. Just discreet, convenient pick-up on your terms.
Find out more details here.
Can you ship using Pick Locker and how does it work?
Pick Locker is your discreet delivery BFF. Think of it as POPStation’s cool cousin with the same self collection vibe, same zero judgment energy, just run by the fine folks at Pick Network.
With Pick Locker, you get your parcel delivered to a secure locker near you, so you can pick it up anytime you want. Early morning? Midnight craving? Totally up to you. No nosy neighbours. No awkward delivery guy asking, “What’s in the box?”
Find out more details here.
Do you deliver to hotels in Singapore?
Absolutely, we’re happy to deliver to hotels. Simply include the hotel’s name and full address, your name, your room number (if known), and your check in / check out dates in the "Order Special Instructions" box in "Cart Page". We’ll mark the package for guest services or reception so it arrives discreetly and smoothly.
We’ll also keep the packaging neutral (“personal care item”) so no one at the front desk raises an eyebrow.
Delivery options with details here.
Do you deliver to university hall or campus address?
Yes, your dorm can double as your pleasure palace. When checking out, enter the full campus address, hall name, block / room number / mobile number. Let us know if you want the courier guy to call you when he arrives so that you can pick up at the lobby. Simply put the request in the "Order Special Instructions" Box in "Cart Page".
As always, our packaging and shipping labels are neutral and discreet, so your privacy stays intact.
Delivery options with details here.
Warranty / Returns / Refunds
What is your returns and refund policy?
Given the intimate nature of our products and with the utmost consideration for hygiene, we are unable to accept returns or offer refunds on items that have been unwrapped or enjoyed. However, should your order arrive with any unexpected bumps or if we've sent the wrong delight, please do let us know within 14 days of its arrival. You can find all the juicy details in our full Refund Policy. Simply drop us a message with your order number, and our dedicated team will be in touch quicker than a wink to assist you.
Just a little heads up, our special sale items are final and won't be eligible for returns or our store credit option. For any eligible returns, please know that refunds will be lovingly transformed into store credit minus the shipping cost, ready for your next exciting discovery with us. We truly appreciate your understanding and can't wait to help you find your perfect match!
What is the warranty for your product?
Shop with Confidence: Enjoy a 1 Year Warranty on Every Purchase.
International Shipping
Do you offer international free shipping?
Oh yes, we do and we love going all the way (around the world)!
If your order is above SGD200.00 ( ~AUD238.00 / ~EUR133.00 / ~GBP115.00 / ~USD155.00), we offer FREE international shipping of up to SGD50.00 (~AUD59.00 / ~EUR33.00 / ~GBP29.00 / ~USD39.00) in shipping value. That’s our sexy little gift to you for treating yourself (or someone else).
But what if my shipping cost is more than SGD50.00?
First off; congratulations on having excellent taste! If your shipping fee at checkout is looking a little extra (ahem, more than SGD50.00), don’t worry. Just drop us a message with your shipping address, and we’ll slide into your inbox with a discount code so you only pay the difference above SGD50.00 before you checkout. We’ll handle the foreplay; you just handle the checkout.
Why are we doing this? Because international shipping can be a buzzkill and we’d rather keep the good vibes going. So whether you’re in Hamburg, Sydney or London, we’ve got you and your "back" covered.
Free shipping fun starts at SGD200.00.
Fun fact: 90% of our international orders slide in under the SGD50.00 shipping mark so when you spend over SGD200.00, you're basically scoring free shipping like a boss.
Shipping fee more than SGD50.00? Message us with your shipping address. We'll work it out. Pinky swear!
Note: Prevailing exchange rates applies!
Will I have to pay taxes and duties for my International Order?
Maybe. Possibly. Depends on where you are in the world and how tax friendly your country is when it comes to pleasure.
For some destinations, import taxes and duties may apply, and these are usually collected by your local customs office upon delivery. Kind of like a surprise party, but with paperwork and fees.
If you're not sure whether your country will charge duties or how much they might be, drop us a message with your order details and your shipping address. We’ll help estimate what you might have to pay so there are no mood killing surprises at the door.
In short:
- Taxes and duties? Sometimes, yes.
- Collection? Usually at delivery.
- Confused? Message us. We’ve got you. Because taxes shouldn't ruin your climax.
Why can’t I check out when I select my country?
Ugh, tech. We get it. It’s frustrating when you’re so close to pleasure but checkout just won’t let you finish.
If your country isn’t showing up at checkout, it probably means we haven’t added it to our shipping list yet (not because we don’t love you; it's just we haven’t made it official yet).
But don’t worry! Drop us a message with your shipping address and we’ll do our best to work things out. Whether it’s by adding your country, finding a shipping solution, or sending a carrier pigeon; we’ll try to get your goodies to you.
How do you declare items for customs, and what shows up as the product description?
We’re masters of discretion, even with customs. All international orders are declared under neutral, non descriptive categories so nothing on the paperwork reveals the intimate nature of your purchase. A totally neutral company name will be shown on all documentation and "Harmonie Intime" will not be displayed in any documentation.
On customs forms and shipping labels, we’ll list products under bland, generic descriptions like “Personal Care Item,” “Wellness Accessory,” or “Massage Device” instead of anything explicit. This keeps your privacy intact while still complying with customs regulations.
So even if someone glimpses the paperwork, all they’ll see is a harmless sounding item.
What happens if my order gets stuck in customs?
Customs can sometimes act like a gatekeeper at an exclusive club; slow, unpredictable, and a little mysterious. If your parcel is delayed at customs, we’ll monitor it closely and provide any paperwork required on our side. In some countries, customs may contact you directly for extra info or duties which is totally normal and nothing revealing.
In more conservative destinations, clearance can occasionally be a little unpredictable. But don’t worry: we’ll work "hand in hand" with you and our shipping partners to smoothen things out. If needed, we can reship using a different courier and in most cases, that solves the problem.
Through it all, your package stays described under neutral terms (“personal care item”) so your privacy stays fully protected. And if, after trying every option, we’re truly unable to get your order to you, we’ll issue a full refund back to the mode of payment you have made. Just drop us a message and we’ll handle the legwork.
Couldn't find your answer here?
We are here to help. If you couldn't find the information you are looking for, please reach out to us directly. Our team is eager to assist you.